Scan-IT to Office FAQ
Office Add-In: Does Not Work Because of an App Error
Office Add-In: Does Not Work Because of an App Error
When you use Microsoft Office 2013 or later, you may receive the following error message: APP ERROR: This app could not be started. Close this dialog to ignore the problem or click "Restart" to try again.
Solution:
For this app error, first install the latest Office updates, as described in Microsoft’s Office Add-in troubleshooting instructions.
Re-enable protected mode for Restricted Sites in Internet Explorer:
- Open the Internet Explorer and click the tools button
, and then click Internet Options. - Click the Security tab, and then select the Restricted Sites Zone.
- Select the Enable Protected Mode check box, and then click OK.
- Restart Internet Explorer.
